Experience

Gnocchi Bar, Manager

At this small, casual restaurant, I managed and scheduled a staff of 5+ servers for front of house operations. My accomplishments here include decreasing labor costs and increasing employee productivity, implementing operation procedures and expectations for service staff, and ordering and maintaining inventory.
July 2015-February 2016

Challenge Island, Instructor

Challenge Island offers STEM-centric after-school programs and summer camps to kids aged 4-14  years. As an instructor, I actualized lesson plans for groups of up to 25 students, supervised collaborative building projects, and communicated student progress to parents.
June 2015-December 2015

CAE USA, Inc., IT/IS Intern

CAE is a world leader in flight simulation technology. I helped to support IT operations at CAE’s Tampa, Florida location by tracking and resolving hardware and software incidents using Footprints Service Core. I also managed user accounts and permissions using Active Directory. Special projects I participated in include facilitating Windows 7 deployment, assisting in a data center rebuild, and organizing a security awareness program.
June 2014-April 2015

UTampa Computer Labs, Tech Support and Lab Assistant

My university consisted of 3 supervised computer labs. I worked in all 3 labs to troubleshoot campus and student computers, install software solutions, help students recover school account details, and maintain the functionality of network printers.
August 2013-June 2014